Booking & Payment

To lock in your event, we require a $350 non-refundable booking fee. This secures your date and allows us to begin preparing your custom setup, staffing, and materials.

This booking fee is:

• Non-refundable and non-transferable

• Deducted from your total event cost

• Required to formally confirm your event

The remaining balance is due two weeks prior to your event. If your booking is made within two weeks of the event date, full payment will be required upfront.

Cancellations, Rescheduling & No-Shows

We understand life happens — but last-minute changes impact our small team and our ability to serve other clients.

• Cancellations made 14+ days in advance: Booking fee is retained, but no further payment is required.

• Cancellations within 14 days: 50% of the full quoted service amount will be charged.

• Cancellations within 48 hours: Full service fee will be charged.

• No-shows or day-of cancellations: Will be invoiced the full balance and may result in refusal of future bookings.

If Mix It Up must cancel due to unforeseen circumstances (e.g. extreme weather, illness, or emergencies), a full refund of your booking fee will be issued, or a credit applied to a future date — at our discretion.

Refunds & Transfers

In the rare event that Mix It Up is unable to honour your booking due to circumstances beyond our control (e.g. emergencies, extreme weather, or illness), a full refund of the booking fee will be issued.

Please note: Refunds will not be issued for reasons including, but not limited to:

• Change of mind

• Event cancellations initiated by the client

• Travel issues or venue accessibility challenges

• Weather disruptions at outdoor venues

• Illness (client or guests)

• Accidental or duplicate bookings

• Double-bookings on the client’s part

• Work or personal schedule changes

Site Visits

To deliver our best work and ensure the event space is suitable, a site visit is required prior to the event. This helps us:

• Assess access points

• Check bar/kitchen space

• Plan efficient setup and pack-down

We'll coordinate the visit with you well in advance.

Cups & Glassware

We provide high-quality disposable cups for all events. If you would prefer a custom aesthetic or glassware:

• You are welcome to supply your own

• You are fully responsible for sourcing, insuring, and managing glassware

• Mix It Up accepts no liability for damage or loss of client-supplied items

Respecting Our Team

We maintain a zero-tolerance policy for disrespect, harassment, or aggressive behaviour toward our team. If at any time we feel unsafe, we reserve the right to refuse or withdraw service without refund.

We also reserve the right to decline bookings that do not align with our values, scheduling availability, or event feasibility.

Important Notes

• Each booking includes 5 hours total: 1 hour setup, 3 hours service, 1 hour pack down/travel

• Extra hours, additional staff, and same-day content creation can be added as optional extras

• Final guest numbers and event details must be confirmed no later than 10 days prior to the event