Booking & Payment

To secure your event date, a $350 non-refundable booking fee is required. This fee confirms your booking and allows us to begin preparation, staffing and custom event planning.

The booking fee is:

• Non-refundable and non-transferable
• Deducted from your total event cost
• Required to formally confirm your event

The remaining balance is due 14 days prior to the event date.

Bookings made within 14 days of the event require full payment upfront.

Dates are not held without payment.

Cancellations & Rescheduling

Cancellations made 14+ days prior:
Booking fee retained. No further payment required.

Cancellations within 14 days:
50% of the full quoted service amount is payable.

Cancellations within 48 hours or day-of cancellations:
100% of the full service amount is payable.

No-shows will be invoiced in full and may result in refusal of future bookings.

Refund Policy

Refunds will not be issued for:

• Change of mind
• Client-initiated event cancellations
• Weather conditions (including outdoor disruptions)
• Illness (client or guests)
• Venue access or travel issues
• Double bookings made by the client
• Personal or work schedule changes

If Mix It Up must cancel due to extreme or unforeseen circumstances, a refund of the booking fee or event credit will be provided at our discretion.

Event Requirements

Final guest numbers and event details must be confirmed no later than 10 days prior to the event.

Each booking includes:

• 1 hour setup
• 3 hours service
• 1 hour pack-down

Additional hours, staffing and content services may be added upon request.

Site Visits

Where required, a site visit may be scheduled to assess access, space and setup logistics. This ensures smooth event delivery.

Cups & Glassware

High-quality disposable cups are included.
Clients may supply their own glassware; however, Mix It Up accepts no liability for loss or damage to client-supplied items.

Conduct Policy

We maintain a zero-tolerance policy toward disrespectful, aggressive or unsafe behaviour toward our team.

We reserve the right to withdraw service without refund if safety is compromised.