Our Commitment to Your Privacy

Mix It Up is committed to providing high-quality service and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and manage your data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What We Collect

We may collect personal information such as:

• Your name

• Contact information (email, phone number)

• Event details (date, location, type)

• Payment or billing info

• Other information you provide when enquiring, booking, or engaging with us

We collect this information through our website forms, email, phone, social media, or cookies on our site.

Why We Collect It

Your personal information helps us to:

• Provide services and quotes

• Communicate with you pre- and post-event

• Process bookings and payments

• Tailor your event experience

• Share updates or promotions (if you’ve opted in)

Use & Sharing of Personal Information

We may use your personal data to:

• Deliver your service

• Respond to inquiries

• Improve our customer experience

• Send marketing updates (only with your consent)

We do not sell your data. Information may be shared with trusted third-party platforms (e.g. booking or payment software) only as needed to provide our services.

Sensitive Information

Sensitive information (e.g. cultural background, accessibility needs) will only be collected:

• With your consent

• If relevant to your event

• When required by law

Security of Information

Your information is stored securely and protected from misuse, unauthorised access, or loss. When no longer needed, we delete or de-identify it responsibly.

Third Parties & External Links

We may occasionally collect data from third parties (like booking platforms). Our website may also link to third-party sites — we are not responsible for their privacy practices, so we recommend reviewing their policies.

Cookies & Tracking

Our site uses cookies and tools to enhance your experience. These may track:

• Preferences & activity

• Web pages visited

• General geographic location

You can disable cookies in your browser settings, but this may limit functionality.

Access & Updates

Want to review or correct your data? Email us at mixitup.au@gmail.com We may request identification for verification.

Refunds & Credit Policy (Linked)

Please refer to our Booking Policy for full details regarding refunds, credit notes, and cancellations.

Policy Changes

We may update this Privacy Policy occasionally. The latest version will always be available here on our website.

Contact Us

Have a question or concern about your privacy?
Please email: mixitup.au@gmail.com